Head of People, Organizational Development and Administration

It’s hard to believe that today over 663 million people in the world still don’t have clean, safe water and over 2.4 billion live without a toilet. The resulting diseases kill one child every minute. WaterAid’s vision is of a world where everyone has access to safe water and sanitation. By 2030 we want everyone everywhere to have clean water, sanitation and hygiene.

WaterAid is looking for an experienced Human Resources practitioner to take up the position of Head of People, Organizational Development and Administration to provide strategic human resources, organizational development and administration support for the Malawi Country Office, in our mission to transform lives with safe water, sanitation and hygiene in the world’s poorest communities.

Reporting to the Country Director, the Head of People, Organizational Development and Administration will be responsible for the strategic HR and Administrative leadership, delivering outstanding people and organisational development (OD) service with a deep understanding of people needs and what makes great people management, spending 10% of the role working with the Global People Team to build strong WaterAid people practices.  

The Head of People, Organizational Development and Administration will be responsible for;
  • Developing and implementing the Malawi Country Programme’s People and Organizational Development Strategic Plan,
  • Working effectively with the Senior Management Team (SMT), providing advice, influencing and challenging the SMT to ensure leadership in line with WaterAid’s values
  • Supporting change management processes
  • Ensuring effective performance management for the entire Country Programme, embedding and role-modelling a strong performance management culture and process, supporting and coaching staff and managers in the appraisal process
  • Managing recruitments and resourcing, ensuring the Country Programme identifies and maintains a highly skilled staff complement, including on boarding processes for all new recruits
  • Managing learning and development through coaching line managers to understand employee learning needs, career aspirations and to build learning and development plans; developing the annual Country Programme learning and development plans, supported by learning initiatives from the Global People Team.
  • Leadership and Management Development:  Working with the Regional People Lead and global Leadership and Engagement Teams to build leadership competence in the Country Programme.
  • Reward and Payroll management:  Working towards continuously improving the Country Programmes reward and benefits structures in line with WaterAid’s reward principles and national legislation.
  • Developing and maintaining all people and administrative policies and procedures
  • Effective management of employee relations, inclusive of industrial relations, discipline, grievance and others in line with WaterAid’s country and global policies and national legislation
  • Ensuring high levels of employee engagement, including managing staff surveys
  • Producing scheduled People reports, utilizing accurate people metrics
  • Working with the wider Global People Team in all People and Organizational Development projects
  • Administration: Providing efficient administrative services to the Country Programme.
  • Perform other role related tasks / activities as required by the Country Programme or Global People Team.  
To be successful, you will need:
  • A Master’ s or Bachelor Degree in Human Resources Management. Those with a Degree in Business / Public Administration or Management should possess a postgraduate qualification in Human Resource Management.
  • Significant experience in human resources management, at least a minimum of 8 years, 3 of which at Senior management level
  • Must have demonstrated knowledge, understanding and application of the Malawi Labour Laws, Company Act, NGO Act and other relevant laws
  • Demonstrated ability to implement and manage Complex HR projects and OD initiatives in accordance with current International practices and trends
  • Ability to competently assess priorities; manage a variety of complex activities simultaneously in a time-sensitive environment, and meet competing deadlines
  • Excellent communication and interpersonal skills, demonstrated ability to interact professionally with culturally diverse stakeholders
  • Strong planning and organizational skills and budget management with a high level attention to detail
  • Strong IT skills, particularly MS Word, Excel, Outlook and Databases, Online recruitment tools and Intranet
How to apply?
Interested applicants should send their current CV with names and contact details of their three most recent referees (preferable Line Managers) and a motivation letter to

Only shortlisted applicants will be acknowledged.

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