JOB TITLE:  Senior Manager: Communications, Knowledge Management & Advocacy
TEAM/PROGRAMME: Program Quality & Development LOCATION: Country Office, LILONGWE
GRADE: Type of Contract: Fixed Term

(This section explains the level and type of contact the post holder may have with children.  These levels are determined in accordance with our Save the Children Child Safeguarding Policy.  Select the level applicable to the post and delete the levels that are not relevant to the post holder).  Please check with HR for further clarification

Level 3 – a CRB check (enhanced level) or equivalent overseas police check will be required as the responsibilities of the post require that you have contact with children and young people either frequently (once a week or more) or intensively (four days in one month or more or overnight), or; during Country Programme visits; you are responsible for implementing the vetting process, or; you manage people in Safeguarding level 3 jobs, or; you work overseas; you are a Trustee.

COMPANY PROFILE : Save the Children is the world’s leading independent organisation for children. We work in 120 countries. Towards realising a world in which every child attaints the right to survival, protection, development and participation, we exist to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives. We save children’s lives; we fight for their rights; we help them fulfil their potential. We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. We have over two million supporters worldwide and raised $1.8 billion in 2013 to reach more children than ever before, through programmes in health, nutrition, education, protection and child rights, also in times of humanitarian crises. By mid 2013 most of our international programmes will be delivered through a merged operation with 14 000 staff, managed through seven regional hubs and reporting to a relatively small, central office. We’re changing to become more efficient, more aligned, a better partner, a stronger advocate, a magnet for world-class people and relevant for the 21st century.
ROLE PURPOSE: This position exists to do the following:

  1. Develop, coordinate and facilitate execution of media strategy across all media including press, broadcast and publications,  with a view to proactively address public information needs on critical issues affecting children, to the extent that those issues are related to Save the Children’s vision, mission, and strategic intent. The goal of Save the Children is to be a credible source of information for decision making by children, their families, communities, government – at local and central level, donors and other stakeholders. Therefore the role holder will do this proactively.
  2. Build Save the Children and partner staff capacity to systematically document evidence-based best practices from our programs and  coordinate systematic dissemination of the same. Also, facilitate awareness and access to documented best practices from other organisations by Save the Children and partner staff. In the same regard, coordinate with HR and sector heads to ensure effective knowledge management.
  3. Develop and coordinate the implementation of annual advocacy plans, based on a country level strategic agenda that is in alignment with the Global Strategy, especially Global Initiatives, breakthroughs and global campaigns.
  4. In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal job description to provide relevant information regarding the emergency and the response of Save the Children. The role holder will be expected to vary working hours accordingly.
  5. Coordinate production of Save the Children’s internal and branded publications.

Reports to: Director of Program Development & Quality

Staff reporting to this post: Advocacy and Communications Officers (4)  –  Direct: 3; Indirect : 0

Budget Responsibilities: variable

Role Dimensions:

  1. Requires initiative and work collegially across departments in a team fashion that achieves consensus quickly and effectively manages conflicts
  2. Interacts at high level with external stakeholders, expected to take informed risks with a full understanding of policies and guidelines
  3. Participates as an effective member of the Extended Management Team and Country Office Humanitarian Team.

  1. 1 Planning, implementation and monitoring: coordinate the development and implementation of annual Communications, Knowledge Management & Advocacy plans, based on strategic agenda of SCI and Malawi Country Office and its partners:
  • Development annual action plans that help  Malawi Country Office to surpass the minimum expectations as outlined in the management operation standards (MOS)
  • Develop capacity building plans to improve staff and partner skills in media, Communications, Knowledge Management & Advocacy
  • Ensure that new proposals define activities and include realistic implementation plans and budgets for media, Communications, Knowledge Management & Advocacy activities
  • Conduct periodic branding self assessment and develop corrective action plans
  1. 2 External communications, including but not limited to:
  • Creating a list materials that can be utilized for any occasion and maintaining these
  • Engaging with the media – proactive and reactive
  • Conducting briefings and overviews for GoM & donors
  • Coordinating program launching and public branding events – ensuring consistency with donors as well as SCI brand consistency
  1. 3 Internal communications
  • Coordinate publishing of country level newsletters; and provide input into similar publication by other stakeholders e.g. partners, Members, and SCI
  • Develop welcome packs for new staff and visitors
  • Oversee effective website management including regularly updating the home page
  • Develop and publish case studies and stories from the field and use these to feed website as well as sharing with other stakeholder such as partners and donors
  • Responsible for website content
  1. Coordinate Advocacy activities for Save the Children and her partners
  • Develop a proactive and planned approach to advocacy
  • Support programmes to deliver high quality advocacy work
  • Identify strategic opportunities for advocacy, including but not limited to campaigns and UN commemorative days.
  1. 5. In the event of a major humanitarian emergency, participate as an effective country humanitarian response team member. The incumbent will be expected to work outside the normal job description and be able to vary working hours accordingly
  • Proactively engage with key stakeholders (including but not limited to media house, government and UN) at national, district and community levels and provide regular updates to SC Members, donors and other stakeholders.
  • Participate in situation analysis missions and also provide input to situation reports (SITreps) by the country lead for humanitarian response.


  • holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.


  • sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
  • widely shares their personal vision for Save the Children, engages and motivates others
  • future orientated, thinks strategically and on a global scale.


  • builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • values diversity, sees it as a source of competitive strength
  • approachable, good listener, easy to talk to.


  • develops and encourages new and innovative solutions
  • willing to take disciplined risks.

Integrity: honest, encourages openness and transparency; demonstrates highest levels of integrity


  • Ideal candidates should be educated to Master level in relevant social studies. Specialist training in media and communications studies and publishing is a requirement.
  • Candidates with first degree and proven relevant experience will also be considered. Specialist training in media and communications studies and publishing is a requirement.

  • At least 5 years’ experience, in a similar role in a recognised organisation, at middle level management.
  • Excellent writing and spoken skills in English and Chichewa.
  • Strong organisational skills with excellent attention to detail.
  • Ability to demonstrate knowledge of broad range of communications activities – media, website, publications, marketing, social media, events, etc.
  • Ability to effectively use web-based applications, Microsoft Office, and other relevant software.
  • Experience in designing and implementing capacity building initiatives for staff is essential.
  • Excellent understanding of the broad development issues that affect children in Malawi and in the world; the role that different actors are playing in addressing the challenges; and the progress that is being made
  • A fast learner with high level of adaptability to new ways of working in a working environment that is characterised by diversity
Additional job responsibilities

  1. Represent Save the Children at appropriate forums or meetings or functions
  2. Collaborate with MEAL staff to develop high level communication materials that make effective use of M/E information
  3. Collaborate with MEAL staff to develop beneficiary information that facilitates their feedback to Save the Children, in line with our intention on downward accountability
Equal Opportunities: The post holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Health and Safety: The post holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

Location: Lilongwe, Malawi

Contract – Full-Time

Closing date: Friday 2 September 2016

All jobs close at midnight UK time on the date specified