Front Office Assistants Wanted at Malawi Revenue Authority



The Malawi Revenue Authority (MRA), an organization entrusted with the assessment, collection, and accounting for tax revenues for the Malawi Government is inviting applications from suitably qualified and interested candidates to fill the vacant positions of Station Administrative Assistants and Station Front Office Assistants in Customs and Excise Division:

Position (2) : Front Office Assistants
Location : Border Stations
Grade : F3
Organisational Unit : Customs and Excise Division

FUNCTIONS /KEY RESPONSIBILITIES
•Act as the first contact point with clients requiring services at the station
•Managing and handling clients customs documentation at the front office, long room and the pigeon-hole system
•Manage/ handle internal telephone communication between clients and customs officers at the back office to ensure strict entry into restricted and confidential office areas at the station
•Facilitate interviews between clients and officers
•Guide and clarify to clients the technical services available at the station and refer clients to appropriate offices
•Support customs officers at the Long Room to ensure effective service delivery to clients
•Perform any other front office duties as may be assigned from time to time

EDUCATION AND EXPERIENCE
•A good MSCE Certificate or equivalent
•Those with a Front Office or Marketing certificate will have an added advantage
•Should have not less than 3 years’ experience in a busy office
Successful candidates before being appointed will undergo an extensive background check of their integrity. Only when the vetting exercise is favourable will the Authority make the appointment.
Interested candidates should submit their application letters together with updated curriculum vitae, three traceable referees and copies of certificates to:

The Commissioner General,
Malawi Revenue Authority,
Private Bag 247,Blantyre.
Closing date for receiving applications is Thursday, 2nd March, 2017.

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